Ever struggled to keep up with a foreign language while traveling abroad? For Taiwan’s over one million new immigrants, this challenge isn’t just an occasional inconvenience—it’s a daily reality. In times of unexpected emergencies, language barriers can make them even more vulnerable. To address this issue, Farglory Life, in partnership with Taiwan’s New Immigrant Family Growth Association, has launched a real-time multilingual interpretation service across our service centers. Customers can now access insurance information in their native language. This helps break down communication barriers, make financial services more inclusive, and ensure that language is never a barrier to protection.

Eliminating language barriers in insurance protection

Diverse new immigrant groups bring economic and cultural vitality to Taiwanese society. However, when it comes to navigating complex insurance products, they often face a dual challenge of language barriers and comprehension difficulties. To bridge this gap, Farglory Life, in collaboration with Taiwan’s New Immigrant Family Growth Association, has introduced multilingual interpretation services in nine languages, including Vietnamese, Malay, Thai, Indonesian, and Burmese.

This initiative helps immigrant customers use their native language to communicate with service representatives, ensuring they receive insurance solutions tailored to their needs. And in addition to multilingual support, Farglory Life also recognizes the needs of the hearing-impaired community. Since 2022, the company has partnered with the LOY Sign Language Video Interpretation Platform to provide on-demand sign language translation services, facilitating smoother communication for hearing-impaired customers during in-branch transactions. Through these initiatives, Farglory Life is committed to creating a truly inclusive and accessible financial environment.

Treating customers like family with empathy and care

Treating every consumer fairly and equitably requires a keen awareness of societal changes and needs, along with a commitment to caring for all customers as if they were family. From accessible websites and senior-friendly service counters to recent innovations such as sign language video interpretation and multilingual translation services, Farglory Life ensures that every customer receives a warm and personalized service experience. For this reason, Farglory Life has been ranked by the competent authority as among the top 25% of outstanding fair-service enterprises for two consecutive years. Moving forward, the company will uphold our promise of "Treating Customers Like Family with Empathy and Care," continuously innovating our services to promote inclusive finance for all.

 

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